Shipping FAQs

Shipping 

 

Where do you ship? 

We offer free delivery to most locations in the UK and Continental Europe.  
 
If you’re based outside Europe please reach out to us at hello@moonalabs.com for a custom delivery solution. 

 

How does the delivery work in practice? 

We will provide you with a 2-3 day notice ahead of the delivery dateThe item will then be delivered to the main entrance of your home (free curbside delivery) in case you haven’t chosen our installation services.  

Should you require us to assemble the products for you, you can purchase our white glove assembly service, which costs between £200 and £350 depending on the size of the garden office and your distance from the Greater London area. We will remove and dispose of any waste such as packaging materials and pallets. 

 
How does the assembly service work? 

Once your products have been delivered, technicians from our team will reach your premises to assemble the products for you. Additionally, a dedicated customer service agent will liaise with you via phone regarding all delivery aspects. 

 

Couldn’t find an answer to your question? 
 
Email us at hello@moonalabs.com or call us at 0204 509 1150