Shipping FAQs

Shipping 

 

Where do you ship? 

We offer free delivery to most locations in the UK and Continental Europe.  
 
If you’re based outside Europe please reach out to us at hello@moonalabs.com for a custom delivery solution. 

 

How does the delivery work in practice? 

Customers will be contacted so to arrange a date for delivering and assembling your garden room. We expect to complete the assembly of your pod in 6-8 hours on your chosen date. For the larger models, the assembly may take an additional day.

 
How does the assembly service work? 

Once your products have been delivered, technicians from our team will reach your premises to assemble the products for you. Additionally, a dedicated customer service agent will liaise with you via phone regarding all delivery aspects. 

 

Couldn’t find an answer to your question? 
 
Email us at hello@moonalabs.com or call us at 0204 509 1150