General FAQs

General 

How do I place an order? 

Please request a consultation via our product page. We will then go over your requirements before issuing you with an invoice. 

How do returns work? 

For non-customised products you can return your product for a refund within 60 days of delivery - no questions asked. We will only charge for the return shipping. Just contact us within 60 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you (minus any return or collection costs). 

With customised buildings, your 60 days to cancel starts from the date you place your order. Each customised product is made just for you, so if you cancel after 60 days, you'll still be charged the full price. This doesn't affect your statutory legal rights. 

Do the products come with a warranty? 

Yes, we offer a 10-year IWA insurance-backed warranty on manufacturing and workmanship defects. We ensure the quality of our design and workmanship of all our products and expect them to provide a lifetime of enjoyment.  

What does Moonalabs do to be sustainable? 

Please visit our sustainability page for more details. 

What if the item is damaged when it arrives, or I was sent the wrong item? 

Our installation team will be on hand during the delivery, and any damages upon delivery will be immediately noted and rectified.  

Following the installation, if we've missed something, just let us know within 14 days. It really helps if you send us a few photos of the same. Our team will assess your complaint and let you know how we plan to remedy the problem, either via a repair, or a replacement. 

What are the dimensions of your garden rooms? 

Our smallest booth is 2 meters x 2 meters internally and is offered at £11,294 (excluding VAT), which includes ground preparation and installation. Going up the size ladder, the price per sqft drops significantly (we offer a variety of sizes based on the customer’s requirements).   

Where can I learn about the materials used in your garden rooms? 

A variety of materials go into the production of the garden office, including seasoned teak, marine plywood, toughened glass, wood veneer and electricals such as LED lights.

Learn more about the materials used in our garden office in our brochure. 

Does your garden room booth come with furniture? 

We are able to manufacture custom teak and mahoangy furniture upon request. Please contact us for more details. 

What is inside the garden room? 

In addition to a solid teak exterior, every garden room includes full insulation, tempered, double-glazed glass, mahogany flooring, wood veneer interior panels, French doors, 4-bolt security lock, heating and ventilation, lighting, electrical sockets and smart USB charging ports. Various optional features can be incorporated, such as a flyover roof, teak decking, covered pergola extensions, fitted venetian blinds and outdoor LED sensor lights.

How is the garden room installed? 

During your consultation call with our design team we will obtain key information regarding the condition of the ground as well as access, and request photos of the same (which are added to your product specification). We may ask for a site visit where necessary.

Our staff will be in touch with you prior to the delivery to arrange a suitable date for laying the foundation and assembling your garden room. We expect the installation, including ground works, to take between two and six days depending on the size of the room and customisation involved.

We will also remove and dispose of any waste such as packaging materials and pallets. Prior to handover our experienced QA staff will inspect and approve the build. They will then walk you through the building's build and features, care and maintenance and provide you with the care & maintenance documents. 

Can I move the garden room to another location? 

Dismantling the garden building yourself would likely cause serious injury to yourself and damage your building. If you decide to move your garden room you can purchase our relocation service. Please contact us to enquire the costs involved.

Can I customisthe garden room? 

Yes, absolutely!  

Standard customisation options include different veneer choices for the interior walls. You have the option to add decking to your garden room, and choose from an array of optional extras. We also manufacture garden office to custom sizes and requirementsPlease email hello@moonalabs.com with details of your requirements and we will respond within 24 hours.

How much energy does the office consume? 

The office consumes 46W when the lights are turned on. We use energy efficient LED runner lights (12 watts each), designed to provide a bright, soft and natural light.

How do I get an internet connection in my garden room? 

We provide ethernet cabling at an extra cost of £225. Please contact us if you require custom cable lengths. 

Please note that we put special emphasis on using materials that do not block Wi-Fi or phone signals. 

Couldn’t find an answer to your question? 

Email us at hello@moonalabs.com or call us at 0204 509 1150.